and each of their Related Bodies Corporate, as that term is defined in the Corporations Act 2001 (Cth)) (any of the above Tiga, we, us, our).
Tiga is committed to maintaining the privacy of your personal information.
1. How we collect your personal information
Personal information has the meaning given to that term in the Privacy Act and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.
In general, Tiga collects personal information about prospective and actual vendors, purchasers, landlords and tenants, prospective or actual suppliers, agents or contractors, and any person who applies to become an employee, agent or contractor of Tiga. This includes employees or officers of Tiga’s corporate landlords, tenants, vendors, purchasers, contractors, agents and suppliers.
We aim to collect personal information only if it is reasonably necessary to providing the service, product or information you have requested from us.
In the course of providing you with services, Tiga collects personal information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly. In some cases however, we will collect information about you from a third party.
For example, we may collect personal information about you from:
At the time of collection, or as soon as practicable after we have collected it, we will take such steps as are reasonable in the circumstances to notify or make you aware of the collection and of any matters relevant to the collection, unless it is obvious from the circumstances that you would know or would expect us to have the information.
Tiga may collect personal information about you when you:
2. What personal information we collect about you
The kinds of personal information we collect and hold about you will depend on the services we provide you with or if the law requires us to collect it.
We may collect the following information about you:
If you are a prospective employee, we may collect details about your employment history and other details about you to assist with the recruitment process. We may collect this information from you directly, or from a recruiter.
If you are an employee or officer of a corporate landlord, tenant, vendor, purchaser, contractor, agent or supplier, we may collect personal information about the business that you represent.
For each visitor to our Website, we may also collect the following non-personally identifiable information using third party website analytics providers:
We use two types of cookies: persistent cookies and session cookies. A persistent cookie may help us recognize you as an existing user, so it’s easier to return to www.tigacommercial.com.au or interact with our Services without logging in again. A persistent cookie stays in your browser and will be read by Tiga when you return to one of our sites or a partner. Session cookies last only as long as the current session.
If you do not wish to store cookies on your device, please reject all cookies using your browser preferences before accessing out website.
3. Purpose of collection
We collect your personal information primarily to:
If it is reasonable to expect that we would use or disclose your personal information for purposes which are related to the above primary purposes, we may also use or disclose your personal information to:
We may use information collected through our Website for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at our Websites.
We may use your name, email address, telephone number and information about your interactions and enquiries with us for direct marketing purposes. Where possible, we will provide you with a choice to opt-out of any of our marketing communications. We will respect your request to decline to receive these marketing communications.
4. Sharing of your personal information
We may disclose your personal information to:
If you are a tenant in a property that we manage, to potential landlords and tenants, trades people and other contractors that assist us in acting for a landlord, as well as to the landlord, referees, the relevant Bond Authority, Victorian Small Business Commission (and other government bodies) other agents and third party operators of tenancy reference databases including where a tenant has failed to comply with any contractual obligations specified in the relevant tenancy agreement and to other sources necessary to identify and evaluation a potential tenant.
We may disclose your personal information to these third parties so that they can assist us with providing the best possible service to you.
Those third parties will be permitted to access only the personal information they need to deliver the service to Tiga or to you, our landlords, tenants, vendors or purchasers.
We are not likely to disclose information to overseas recipients unless it is with your consent, or the disclosure is required or authorised by law.
The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.
We will not otherwise disclose information about you unless the disclosure:
5. Quality of your personal information
Tiga aims to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.
If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.
If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete, out of date.
6. Securing your personal information
We take reasonable precautions to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information.
We will retain your personal information as required by law, and then take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.
8. Accessing and correcting your personal information
Subject to exceptions allowed by law, you can request access to and correction of your own personal information by contacting us. If the information held by Tiga is inaccurate, incomplete or not up to date you may request Tiga to correct the information. You may be required to put your request in writing for security reasons.
Tiga will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If Tiga refuses your request it will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal.
9. Change in control of Tiga
If we sell or otherwise transfer part or the whole of Tiga or our business to another organisation (including in the course of a transaction like a sale, merger or acquisition or as part of a dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by Tiga may be disclosed to a third party, prospective buyer, transferee or insolvency practitioner and that this is reasonable to enable that party to continue or manage the business.
If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the APPs, please contact us at the details set out below.
In your complaint, please set out the details of your complaint and your contact details. Our Privacy Officer will contact you to acknowledge your request and ask for any other applicable information. Our Privacy Officer will then investigate the issue and advise you in writing of the outcome.
You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.
11. Contacting us
Our contact details in respect of any issues in relation to privacy are:
Telephone 0406 888 889
Post PO Box 18 Collins Street West VIC 8007